top of page
COMMON QUESTIONS
What is PreLoved By Shay?
PreLoved By Shay is an online platform offering a curated selection of high-quality, gently used clothing at affordable prices. Our focus is on sustainability and helping you find unique pieces for your wardrobe while minimizing waste.
How does shipping work?
We offer standard shipping for all orders, which typically takes 3-5 business days. You will receive a tracking number once your order has shipped, so you can stay updated on its arrival.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition. To initiate a return, please contact our customer service, and we'll guide you through the process.
bottom of page